Privacy Policy

Last updated: June 27, 2026

Overview

Botsmart AI provides API gateway services for AI model access. This Privacy Policy explains how we handle information when customers, partners, and integration platforms use our services.

Information We Process

We may process account contact details, API authentication metadata, request metadata, billing or usage records, operational logs, and support communications. API request content is processed to provide the requested model service and to maintain reliability, security, abuse prevention, and billing accuracy.

How We Use Information

We use information to operate the API service, authenticate requests, route model traffic, monitor reliability, prevent abuse, calculate usage, provide support, improve platform quality, and comply with legal obligations.

Data Sharing

We may share request data with upstream model providers and infrastructure vendors only as needed to provide the service. We may also disclose information if required by law, to protect our rights, or to investigate misuse of the platform.

Retention

Operational logs and usage records are retained for as long as reasonably needed for service operation, billing, dispute resolution, security, and compliance. Retention periods may vary by customer agreement and system configuration.

Security

We use technical and organizational safeguards designed to protect service data, including access controls, encrypted transport, monitoring, and credential handling procedures. No online service can guarantee absolute security.

International Processing

Services may be operated through infrastructure and providers in multiple jurisdictions. By using the service, customers understand that data may be processed where our infrastructure, vendors, or upstream model providers operate.

Contact

For privacy questions or requests, contact us at contact@botsmart.net.